Refund Policy

Payment, Return & Delivery Policy – Sendo

1. Payment Policy

To make your shopping experience as convenient as possible, Sendo offers multiple payment methods:

  • Cash on Delivery (COD) within the Arab Republic of Egypt.

  • Online payment (when available).

  • Orders may be confirmed after verifying customer information when necessary.

  • Certain products or delivery locations may require shipping fees to be paid in advance before the order is dispatched, while the product amount remains payable upon delivery. Customers will be informed of this requirement before the order is confirmed.

  • Sendo reserves the right to determine which products or delivery areas are subject to this condition.

  • Sendo reserves the right to cancel any order if we are unable to contact the customer or if incorrect or incomplete information has been provided.

2. Delivery Policy

  • Orders are prepared within 24–48 hours.

  • Estimated delivery time is 2–5 business days.

  • Shipping fees vary depending on the delivery location.

  • Any free shipping promotions will be announced separately.

  • Customers are responsible for providing accurate contact details and a complete delivery address.

3. Return & Exchange Policy

  • Products may be exchanged within 14 days of receipt, provided they are returned in their original condition.

  • The customer is responsible for exchange shipping costs unless the exchange is due to a Sendo error or a manufacturing defect.

  • Products may be returned within 14 days of receipt if they remain in their original condition.

  • Refunds will be processed within 7–14 business days after the returned item has been inspected and approved.

  • Any shipping fees paid in advance are non-refundable once the order has been shipped, except in cases of a Sendo error or a manufacturing defect.

Cases Where Returns or Exchanges Are Not Accepted

Returns or exchanges cannot be accepted in the following cases:

  • The product has been used or washed.

  • The product tag or original packaging has been removed.

  • The product has been damaged due to misuse.

  • The return or exchange request is submitted after the eligible period has expired.

Defective or Incorrect Products

If you receive a product with a manufacturing defect or an item different from what you ordered, please contact us within 48 hours of receiving your order and provide clear photos of the issue. In such cases, Sendo will cover all shipping costs related to the return, replacement, or refund.

Customer Support

For any inquiries or to request a return or exchange, you can contact us through our social media pages, our Customer Service WhatsApp, or by email (when available).